Disclaimer
URL: https://hotelcrayon.com/en
Company, organization: Hôtel Crayon
Registered office:
SAS HOTEL SAINTE MARIE
25, rue du Bouloi
75001 Paris - France
Tel: +33 1 53 46 96 30
Email: contact@hotelcrayon.com
Share capital : 104 000,00 euros
RCS : 562 008 466
SIRET : 562 008 466 00020
Intracommunity VAT: FR 25 562 008 466
Site purpose: Promotion of the establishment
Publishing director, legal manager: Christophe SAUVAGE
Editorial manager: Christophe Sauvage
Web master, design, editing, artistic direction: Cendyn France SAS
Photographs: Nicolas Anetson
Hosting: Cendyn France SAS
President Cendyn France SAS: Michael Bennett
The site features:
● Informative content
● Online collection of personal data
Data Protection Act: the site has been declared to the French Data Protection Authority (Commission Nationale Informatique et Liberté). You have the right to access, modify, rectify and delete information concerning you (art. 34 of the French Data Protection Act). To exercise this right, please contact: contact@hotelcrayon.com
Ownership: The site and the information it contains are protected by French intellectual property law and international conventions. With the exception of use by close family members or for private use, the site and any of its content may not be reproduced, republished, transcribed, modified or transmitted without the prior authorization of the rightful owner.
MEDIATOR - DISPUTE RESOLUTION
Consumers who have a dispute with a professional may contact the online dispute resolution platform (RLL): https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR
Consumers who have a dispute with a professional can also contact AME Conso:
- either by internet (https://www.mediationconso-ame.com) by completing the dedicated form provided, accompanied by the documents supporting their request.
- or by post: AME Conso, 197 Boulevard Saint-Germain, 75007 Paris, with supporting documents.
After contacting Customer Service, and in the absence of a satisfactory response within one month, the customer may refer the matter to the Paris Mediation and Arbitration Centre, whose contact details are given below:
AME
11 place Dauphine
75001 PARIS
www.mediateurseuropeens.org
OPPOSITION TO TELEPHONE CANVASSING
In accordance with article L. 223-2 of the French Consumer Code, consumers have the right to register on the opposition to telephone canvassing list: "When a professional collects telephone data from a consumer, he informs him of his right to register on the opposition to telephone canvassing list. When this information is collected at the time of concluding a contract, the contract must mention, in a clear and comprehensible manner, the existence of this right for the consumer."
Pursuant to article L.521-1 of the French Consumer Code, consumers have the option of registering on the Bloctel telephone anti-solicitation list.
Register free of charge at www.bloctel.gouv.fr (http://www.bloctel.gouv.fr/)
"Terms and conditions of sale
Cancellation or modification by the customer
1. In accordance with article L. 221-28 of the French Consumer Code, customers are reminded that they do not have the right of withdrawal provided for in article L. 221-18 of the French Consumer Code.
2. The conditions of sale of the reserved fare specify the terms and conditions for cancelling and/or modifying the reservation.
3. Reservations with prepayment cannot be modified and/or cancelled. No refunds will be made for deposits paid in advance. In this case, this is mentioned in the sales conditions of the tariff.
4. When the conditions of sale of the reserved fare so permit :
- the reservation can be cancelled directly on the Site or Mobile Services via the "Consult or cancel your reservation" section;
- modification of the reservation can be made directly with the hotel, whose telephone number is specified on the reservation confirmation sent by e-mail.
5. In the event of interruption of the stay due to the customer's fault, the entire agreed price will be cashed. In the case of pre-paid reservations, no refund will be made.
6. Unless otherwise expressly agreed, the customer must leave the room before 12.00 p.m. on the day the reservation ends. Failure to do so will result in an additional night's charge.
7. All reservations are nominative and may not under any circumstances be transferred to a third party, whether free of charge, against payment or on a commercial basis.
For any complaint relating to a hotel reservation, the hotel team is at your disposal:
To write to us :
Hôtel Crayon
25, rue du Bouloi
75001 Paris - France
