terms and conditions of sale
1. Hotel Information
• Company Name: HOTEL SAINTE MARIE – HOTEL CRAYON
• Legal Form: SAS
• Share Capital: €104,000
• Commercial Register (RCS): Paris B 562 008 466
• Intra-Community VAT Number: FR 25 562 008 466
• Headquarters: 25 RUE DU BOULOI 75001 PARIS
• Phone: 01 42 36 54 19
• Email: contact@hotelcrayon.com
• Website: https://hotelcrayon.com/fr/home.html
2. Description of Services
The hotel offers single and double rooms, as well as one suite, each equipped with a bathroom with a shower, a TV, and free Wi-Fi.
Additional services may be available: breakfast, early check-in, late check-out, and room service.
The hotel is rated 3 stars.
3. Rates and Taxes
• Prices are listed in euros (€), inclusive of all taxes (TTC), excluding the tourist tax.
• Rates include only the services expressly mentioned at the time of booking.
• The tourist tax, collected on behalf of the municipality, is €5.53 per night per adult (18 years and older).
4. Reservation and Payment
• All reservations must be guaranteed by a valid credit card or by a deposit.
• The balance for the stay is payable on site, unless otherwise agreed upon in advance.
• Accepted payment methods: credit cards, American Express, cash
5. Cancellation and Modification Policies
• Conditions vary depending on the selected rate and are specified at the time of booking.
• Unless otherwise indicated, cancellation is free of charge until noon on the day before the arrival date.
• After this deadline or in the event of a no-show, the first night will be charged.
6. Check-in and Check-out
• Rooms are available starting at 3:00 PM on the day of arrival and must be vacated by 12:00 PM on the day of departure.
• In case of late arrival, the guest must notify the hotel.
7. House Rules
• The hotel is entirely non-smoking.
• Pets are not allowed (except for service dogs).
• Guests agree to respect the premises and not to disturb the peace and quiet of other guests.
8. Theft, Damage, and Missing Items
• The guest is responsible for any damage to, loss of, or theft of items belonging to the hotel (e.g., hair dryer, doorstop, glass bottle, pillow, vase, umbrella, etc.) discovered during or after their stay.
• The hotel may:
o After notifying the guest, charge the corresponding amount to the credit card provided at the time of booking, in accordance with the authorization granted upon acceptance of these general terms and conditions.
o Require full reimbursement for missing or damaged items, based on their replacement value.
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9. Force Majeure
The hotel shall not be held liable for any failure to fulfill its obligations resulting from an event of force majeure as defined in Article 1218 of the Civil Code.
10. Personal Data
The information collected is processed electronically for the purpose of managing reservations and stays. In accordance with the General Data Protection Regulation (GDPR), you have the right to access, rectify, erase, restrict, object to, and transfer your personal data. To exercise your rights, contact: contact@hotelcrayon.com.
11. Mediation
In the event of a dispute that remains unresolved after filing a complaint with the hotel, the guest may submit the matter free of charge to the consumer ombudsman:
AVENIR CONSO (formerly AME CONSO), 197 Boulevard Saint-Germain - 75007 PARIS
Website: www.mediationconso-ame.com
12. Governing Law and Jurisdiction
These Terms and Conditions are governed by French law. In the event of a dispute, exclusive jurisdiction is assigned to the courts of the jurisdiction where the hotel is located.
