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URL : hotelcrayon.com

Company, organization : Hotel Crayon

Registered office:

SAS HOTEL SAINTE MARIE

25, rue du Bouloi

75001 Paris - France

Tel: +33 1 53 46 96 30

Email : contact@hotelcrayon.com

Share capital : 104 000,00 euros

RCS : 562 008 466 R.C.S. Paris

SIRET : 562 008 466 00020

Intracommunity VAT: FR 25 562 008 466

Purpose of the site : Promotion of the establishment

Director of the publication, legal responsible : Christophe SAUVAGE

Editorial manager : Christophe Sauvage

Web master, design, editing, artistic direction: SAS WIHP

Photographs: Jacques Lebar and SAS WIHP

Hosting: SAS WIHP

President SAS WIHP : Vincent Ramelli

The site presents:

● Informative content

● A collection of personal data online

Data-processing law and Freedoms: the site is the subject of a declaration to the National Commission of Data-processing and Freedoms. You have the right to access, modify, rectify and delete information concerning you (art. 34 of the French Data Protection Act). To exercise this right, please contact: contact@hotelcrayon.com

Property: The site and the information it contains are protected by French intellectual property law and by international conventions. With the exception of use by close family members or for private use, the site and any element of its content may not be reproduced, republished, transcribed, modified or transmitted without the prior authorization of the rightful owner.

MEDIATOR - SETTLEMENT OF DISPUTES

Consumers who have a dispute with a professional can contact the online dispute resolution platform (RLL): https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR

The consumer having a dispute with a professional, can seize the AME Conso:

- either by internet (https://www.mediationconso-ame.com) by completing the form dedicated to this purpose made available to him, accompanied by the documents supporting his request.

- or by mail: AME Conso, 197 Boulevard Saint-Germain, 75007 Paris, along with the documents supporting the request.

After having contacted the customer service and in the absence of a satisfactory response within one month, the customer may refer the matter to the Mediation and Arbitration Center of Paris whose coordinates are indicated below:

AME

11 place Dauphine

75001 PARIS

www.mediateurseuropeens.org

OPPOSITION TO TELEPHONE CANVASSING

In accordance with article L. 223-2 of the French Consumer Code, consumers have the right to register on the telephone anti-solicitation list: "When a professional collects telephone data from a consumer, he informs him of his right to register on the telephone anti-solicitation list. When this information is collected at the time of concluding a contract, the contract must mention, in a clear and comprehensible manner, the existence of this right for the consumer. "

In application of article L.521-1 of the Consumer Code, the consumer has the possibility of registering on the opposition list to telephone canvassing linked to the Bloctel system.

Register for free on this list on the website www.bloctel.gouv.fr (http://www.bloctel.gouv.fr/)

"Conditions of sale

Cancellation or modification by the customer

1. In accordance with article L. 221-28 of the French Consumer Code, customers are reminded that they do not have the right of withdrawal provided for in article L. 221-18 of the French Consumer Code.

2. The conditions of sale of the reserved fare specify the terms and conditions for cancelling and/or modifying the reservation.

3. Reservations with prepayment cannot be modified and/or cancelled. No refunds will be made for deposits paid in advance. In this case, this is mentioned in the sales conditions of the tariff.

4. When the conditions of sale of the reserved fare so permit :

- the reservation can be cancelled directly on the Site or Mobile Services via the "Consult or cancel your reservation" section;

- modification of the reservation can be made directly with the hotel, whose telephone number is specified on the reservation confirmation sent by e-mail.

5. In the event of interruption of the stay due to the customer's fault, the entire agreed price will be cashed. In the case of pre-paid reservations, no refund will be made.

6. Unless otherwise expressly agreed, the customer must leave the room before 12.00 p.m. on the day the reservation ends. Failure to do so will result in an additional night's charge.

7. All reservations are nominative and may not under any circumstances be transferred to a third party, whether free of charge, against payment or on a commercial basis.

For any complaint relating to a hotel reservation, the hotel team is at your disposal:

To write to us :

Hôtel Crayon

25, rue du Bouloi

75001 Paris - France